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FAQs
  • Patient's Name
  • Date of Birth
  • Pick up Address: Apartment Number if applies) or Facility Name
  • Destination: Address or Facility Name and Doctor's Names / Suite Number)
  • Reason patient is requesting an ambulance
  • Insurance information: Carrier and ID number
The type of transportation is based on an industry term: “medically necessary” which is further defined below. Our dispatcher will ask:
  • Can the patient walk?
  • Is the patient in a wheelchair?
  • Is the patient bed bound?
  • Can the patient maintain a sitting position for an extended period of time?
  • Does the patient need assistance to stand or pivot?
  • If the patient can walk or is in a wheelchair, transportation other than an ambulance should be utilized.
  • If the patient is bed bound, cannot sit for an extended period or needs assistance to transfer, an ambulance is utilized.
  • In all emergencies, an ambulance is utilized.
Hunter EMS Ambulance can transport you to the hospital of your choice if you are stable enough for the transport, which is determined by the EMT's or paramedics who arrive to evaluate you. The information is then relayed to our medical control and the decision to go to a further hospital is then approved or denied by the medical staff.
Any patient going to an emergency room is considered an emergency. Emergency ambulance services are provided after the sudden onset of a medical condition. Acute signs and/or symptoms of sufficient severity must manifest the emergency medical condition such that the absence of immediate medical attention could reasonably be expected to result in one or more of the following:
  • Place the patient's health in serious jeopardy
  • Cause serious impairment to bodily functions
  • Cause serious dysfunction of any bodily organ or part

In these cases, Hunter EMS Ambulance would respond immediately, meaning our EMS professionals would begin as quickly as possible taking the steps necessary to respond to the call.

Non-emergency transports are often scheduled in advance and may cover a variety of things as long as the patient qualifies for an ambulance including hospital to hospital transfers (to a higher level of care), change of residence, outpatient treatment, doctor's appointments, etc.

Basic Life Support (BLS)
Ambulances provide transport to patients who do not require extra support or cardiac monitoring. A BLS ambulance is staffed by two Emergency Medical Technicians (EMTs) who have training in basic emergency medical care such as basic airway management, use of an automated external defibrillator (AED) and basic drug administration. Examples of BLS transports include:
  • Hospital discharges
  • Psychiatric discharges
  • Basic Life Support emergencies such as lower extremity fractures
  • Interfacility transfers
  • Transport to dialysis
  • Doctor's offices

Advanced Life Support (ALS)
Ambulances transport patients who need a higher level of care during transport above those services provided by a BLS ambulance. The unit is staffed by a paramedic who is qualified to render advanced life support to patients such as advanced airway management, drug administration and cardiac monitoring under the direction of a hospital. Patients who typically require ALS transport include:

  • Medical/surgical patients with a continuous IV
  • Patients on a cardiac monitor
  • Patients with potential airway compromise
  • Any patient deemed to have a potential complication during transport when reported by the sending facility
  • Life threatening medical emergencies (For example: respiratory distress, stroke, seizure, or chest pains)

At Hunter EMS Ambulance, we are open 24 hours a day, seven days a week, and 365 days per year. If you have a medical emergency, please contact us right away ((877) 862-5600) so we can get you to the emergency room without delay.

If you are looking to schedule an appointment, Hunter EMS Ambulance can do so at any time, however, we like a one day notice if possible to ensure timely performance.

Medicare states non-emergency ambulance transports are considered medically necessary when the patient's medical condition is such that the use of any other method of transportation (e.g., taxi, private car, wheelchair coach) would be medically contraindicated (e.g., would endanger the patient's medical condition).
If you meet the medical necessity for an ambulance, Hunter EMS Ambulance can transport you for dialysis and as long as Medicare, Medicaid or your insurance carrier gives approval. With Medicaid, this approval is recognized by a Prior Authorization Number. At Hunter EMS Ambulance, we understand the needs of dialysis patients, transport many dialysis patients each week and welcome the chance to be of service to you.
Sure. While hospital case managers coordinate ambulance transportation, you as the patient can ask your case manager to request transportation from your preferred ambulance service.
Pricing is determined after factoring in a number of variables, such as emergency or non-emergency, ALS or BLS, services required (such as oxygen, IV's, etc), as well as distance traveled, etc.
If Medicare covers your ambulance trip, you pay 20% of the Medicare-approved amount, after you have met the yearly Part B Deductible. In most cases, the ambulance company can't charge you more than 20% of the Medicare-approved amount and any unmet Part B deductible. All ambulance companies must accept the Medicare-approved amount as payment in full.
Coverage of ambulance transportation by insurance carriers may vary materially based upon a patient's individual policy. Please check with your carrier to verify your coverage.
If Medicare covers your ambulance trip, it will pay 80% of the Medicare-approved amount after you have met the yearly Part B deductible.
It is always a good idea to contact your insurance provider to see what type of transportation eligibility you are covered for. If you have Medicaid/Public Aid, you must have a Prior Authorization Number before we can schedule transportation—unless your transport is a medical emergency going into an emergency room.
Hunter EMS Ambulance provides comprehensive non-emergency transportation services to patients who need to be safely transported between locations. Insurance plans may cover medically necessary non-emergency transports, but your insurance carrier will determine whether the ambulance transportation meets its medical necessity criteria. Please check with your insurance carrier to understand the specific requirements for payment of non-emergency transport services.
Hunter EMS Ambulance as well as other ambulance companies must know who the patient is. A driver's license, social security card and an insurance card are helpful to identify the patient and process the claim.
Disclaimer

These FAQs include information regarding health provider decisions, health and payment matters—not financial matters. None of the following questions or answers constitutes medical, insurance and/or financial advice.

This basic information is provided to assist patients and users with terminology and general information. When making important health care and financial decisions, please contact your physician, health care provider, insurance provider or attorney for complete information and qualified advice.

If you have further questions or need further explanation to any of the questions here, feel free to contact us at (631) 777-5600, 24 hours a day, seven days a week or utilize our Contact Us page.